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18 Aug 2020: Outage at Equinix LD8

18 Aug 2020, 13:57 (BST)
We're pleased to report that all services have been successfully restored. 

Kindly verify your services, and if you are still experiencing any connection difficulties, please contact our SMC team at +44 203 370 3555 or email request-smc@epsilontel.com with the reference number#335358 for troubleshooting. 
18 Aug 2020, 12:10 (BST)
The power supply has been successfully restored to our rack in Equinix #LD8 at approximately 12:10 BST today. We're currently verifying connections of backbone links and nodes.
18 Aug 2020, 11:32 (BST) 
We're directly engaged with senior escalation contacts and have been advised that our cabinets are currently being worked on. In addition, the Equinix team is also arranging for our engineers to be allowed onsite access.

Please be rest assured that all Equinix resources are focused on priority restoration. 
18 Aug 2020, 05:48 (BST)
Dear Customers, 

There is a major power loss at the Equinix LD8 Harbour Exchange site. This incident has resulted in the loss of power to our equipment on site. We are following up closely with Equinix and will continue to provide more timely updates.

Should you have any queries or wish to make changes to the name list for notification, please do not hesitate to call Epsilon SMC at +44 20-33-70-3555 or email request-smc@epsilontel.com (Kindly indicate Epsilon reference no. #335358)

1 Oct 2020: Infiny Billing Statement

1 Oct 2020, 07:00 (GMT)
Dear Customers, 

There is an automated email that was sent in error at about 7am (GMT) to your email address. The Epsilon team would like to apologies for any inconvenience or confusion this may have caused. Should you have any concerns or questions, kindly reach out to your account manager and they will provide you an update. 
Customer Service Centre

For Fault Reporting:
support-csc@epsilontel.com

For General Requests:
request-csc@epsilontel.com 

Contact Number:
+65 6813 4055 (Singapore)
+44 203 370 3555 (UK)
+1 631 623 8020 (USA)

For Services Handbook & Escalation Matrix:

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