Sales Support Executive (UK)

London, United Kingdom

Overall Purpose of Job
An internal Sales function providing first-class support to our Sales Managers and Customers. Supporting in all daily admin tasks and customer communication to help achieve the team and individual targets of the sale team. 

Key Responsibilities
  • Administration tasks including updating CRM, quotation modules, raising order forms, capacity checks, distance checks.
  • Responding to incoming email and phone enquiries.
  • Following up on quotations with clients
  • Coordinating bids and proposals with procurement and sales engineering to ensure that the customer orders are correct as proposed and matches the client expectations
  • Obtaining the details for new customers, setting them up on the CRM system.
  • Uploading any documents and customer contact information onto the central system.
  • Proactive intervention when clients are cancelling services to understand the reasons for the cancellation and counter propose alternatives if possible. Endeavour to mitigate churn
  • Ad-hoc administrative duties as required from time to time

Job Requirements
  • Previous experience in the telecommunications sector is highly desirable
  • Strong administrative and organisationl skills
  • Possess experience in raising pricing and quotes
  • Experience in working within a customer-facing role is essential
  • Excellent communications skills both written and verbal
  • Commercial awareness of the telecommunications market 
  • Proficient in Microsoft Office 
  • Ability to learn new systems 
  • Logical and detailed approach to all tasks undertaken