Provision Engineer (UK)


Overall Purpose of Job
The incumbent is responsible for provisioning of Ethernet, Internet Protocol (IP) and Optical related services and ensure circuits are built in accordance with highest standards. The individual will require to have a full understanding of the network to deliver the service in the most efficient manner while supporting other important functions such as Capacity Check Approval, Service Cancellation, and cascading the knowledge to other team members. 
Key Responsibilities
  • Manage IP/Eth/ provisioning tasks
    • Target to meet 100% provisioning completion of Ethernet / IP / Optical orders.
    • Work with Provision Engineers globally to cover the orders of all regions.
    • Update provision records and database maintenance.
    • Service Cancellation for Ethernet / IP / Optic.
    • Achieve earlier provisioning lead time.
    • Ensure provisioning process is followed accordingly by using the best network routes available.
    • Provisioning according to the network planning and guidance provided.
    • Escalate issues affecting the provisioning of orders.
    • Provide positions/demarks to Service Delivery Management (SDM) within 24 hours of assignment opening.
  • Support
    • Provide assistance to Field Teams for Ethernet / IP / Optical service testing and implementation.
    • Able to deliver urgent/expedite task within the given timeline.
    • Cross train team members on Ethernet / IP / Optic Provisioning.
  • Capacity Support & Capacity reporting
    • Ethernet / IP / Optical Capacity Monitoring.
    • Approve capacity request for Ethernet / IP / Optic within 48hrs of request made.
    • Support Presales & Solution team for capacity request.
  • Communication
    • Liaise with Planning, Service Delivery, Presales/Solution and supplier’s teams.
    • Maintaining effective communication and respond to Service Management Centre (SMC) queries.
    • Provide inputs to improve existing process that will benefit the team and company in general.

Job Requirements
  • Bachelor’s degree in electrical engineering or computer science
  • More than 5 years of experience in network architecture and technology planning for Synchronous Ethernet and/or Internet Protocol (IP) and/or Optic networks in carrier and enterprise service provider environment.
  • Good understanding of L2 network and services based on MEF standards is highly desirable (ELINE, ELAN, E-TREE, IEEE 801.1Q, QinQ, MEN / CE Y.1731, GVRP, STP, ERPS). 
  • Good understanding of the design methodologies and protocols used by service providers to build converged IP networks including OSPF, BGP, MPLS, LDP, RSVP, L2/L3 VPN traffic Engineering, IPSec +GRE. 
  • Cisco CCNP, MEF CECP, JNCIA certificate would be an added advantage
  • Ability to learn new technologies, troubleshoot Internet Protocol (IP) and Ethernet services/networks. 
  • Strong analytical and problem-solving skills, with an ability to assimilate, analyse and correlate data from various network monitoring system, application, and security devices, logs, and alerts. 
  • Strong interpersonal skills to work with internal team members.