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INFINY BY EPSILON
FREQUENTLY ASKED QUESTIONS
What is Infiny by Epsilon? 
Infiny by Epsilon is a comprehensive platform for procuring and managing on-demand voice, data and local access services. It offers partners a web and API-enabled approach to global connectivity that delivers flexible, scalable and high-performance networking from a single unified platform. You can learn more about our on-demand connectivity by clicking HERE


How do I benefit from Infiny? 
Infiny benefits you and your businesses in several ways: 
  • Faster Procurement - We have removed the friction from offline ordering to give you fast and easy access to global Ethernet services 
  • Increased Visibility - You can monitor and manage your services 24/7 with end-to-end network analytics that ensure optimised performance  
  • Self-service - You gain new contol over your Ethernet services via our web-based portal and Infiny iOS and Android apps
  • World-leading Cloud and Internet Exchange Providers - Infiny provides direct connectivity to Alibaba Cloud, Amazon Web Services, Mircrosoft Azure, Google Cloud Platform and a range of leading Internet Exchanges for direct peering


What services can I procure via the CloudLX module on the Infiny platform? 
You can use the self-service platform to procure local, regional and global Port-to-Port, Port-to-Cloud, Port-to-Internet Exchange, EVPLINE and EPLINE Ethernet services.


Is Infiny by Epsilon a secured platform?
Infiny by Epsilon is a secure ordering portal. It uses OAuth2.0 framework, the industry standard protocol for authorisation.


What currencies does Infiny support/operate with? 
Infiny by Epsilon is set to USD, however, customers have the flexiblity to change the currency to EUR, GBP and SGD.


Can I pay by credit card? 
No, you will need to create an account with Epsilon. All Infiny services are billed in arrears (at month-end).


How do I set up an account?
To set up an account, please visit www.infiny.cloud


Where can I find a user guide for Infiny by Epsilon? 
You can find our Infiny online user-guide by following this link infiny.cloud/user-guide If you have more questions, you can reach us at info@epsilontel.com


Can I schedule a demo to learn more about the platform? 
To schedule a demo, please contact either your account manager or a member of our team at infinydemo@epsilontel.com


How do customers get support? 
Epsilon's 24/7 Service Management Centre supports all Infiny queries and issues. Support tickets can be raised via the Infiny portal and over the phone or email .