Sales Support (UK)

London, United Kingdom

Job Scope
An internal Sales function providing first-class customer support for both existing and new customers. Supporting the Business Managers in all daily admin tasks and customer communication to help achieve the team and individual targets of the sale team, by retaining existing business and attracting new business.

  • Handling much of the daily communication with clients, responding to email and phone enquires and interacting face to face in customer meetings and events
  • Administration tasks including updating eStream, quotation modules, raising order forms, capacity checks, distance checks
  • Maintaining and developing relationships with existing customers in person and via telephone calls and emails
  • Responding to incoming email and phone enquiries
  • Following up on quotations with clients in order to close orders where possible and maintain accurate information on the forecasting tool
  • Coordinating bids and proposals with procurement and sales engineering to ensure that the customer orders are correct as proposed and matches the client expectations
  • Obtaining the details for new customers, setting them up on the Entity Management Portal
  • Uploading any documents and customer contact information onto the central system
  • Proactive intervention when clients are cancelling services to understand the reasons for the cancellation and counter propose alternatives if possible. Endeavour to mitigate churn
  • Ad-hoc administrative duties as required from time to time

Skills and Knowledge
  • Timely updates, quotes and proposal to clients
  • Accurate administration
  • Updating the quotation and Forecasting tool
  • Ensuring client contacts and details are up to date in the Entity management portal
  • 1st level revenue retention and customer retention
  • Multitasking and organisational skills are essential
  • In-depth understanding of Epsilon products
  • Excellent communication skills both written and verbal
  • Commercial awareness of the telecoms market
  • Efficient with Microsoft office packages
  • Ability to learn new systems
  • Logical and detailed approach to all tasks undertaken
  • Previous employment in a telecoms or customer-facing environment would be an advantage 
  • Adherence to company process and policy ensuring its well and understood and actioned
  • To encourage and motivate additional team members
  • Commitment to team targets and going the extra mile to ensure targets are met

Additional Requirements
  • Has an interest in gaining knowledge of the telecoms industry and working in a sales environment 
  • Honest
  • Reliable
  • Nurturing client relationships and maintaining a high degree of professionalism in client-facing interactions. 
  • Feels a sense of satisfaction at providing an excellent level of service
  • Friendly and sociable personality
  • Aware of others
  • Team player
  • Approachable