Quality Manager


Role Description
Working directly with the Finance Director, the Quality Manager will make recommendations, support and implement continuous improvement and process controls. The role will also ensure the Quality Management System (QMS) is maintained and continuously improved to the required industry standards. He/she drives the company to maintain and upgrade our ISO status by ensuring that all in-house systems and procedures are updated, revised and modified to meet the needs of external accreditation of quality standards. A key part of the role is also process development, it is important to understanding customer needs and requirements to develop effective quality control processes, devising and reviewing specifications for products or processes and setting requirements for raw material or intermediate products for suppliers and monitoring their compliance thereof. 
We are looking for an experienced Quality Manager to ensure that our internal processes are adequate and to ensure customer experience meets required service levels. The Quality Manager, or Quality Assurance Manager, is responsible for all process development, governance and implementation.

They must fully understand the requirements for Epsilon & it’s formal obligations across the group including Cyber Security, ISO 27001, security best standards and our customer experience obligations
The goal is to help preserve our reputation by ensuring that our products, services and operational practices are capable to drive sustainable growth.

Key Responsibilities
  • Developing and communicating clear action plans to address quality problems and process issues
  • Ensuring standard operating procedures are complied with and processes and procedures are kept up to date
  • Evaluate and report on vendor quality systems
  • Understand customer needs and requirements to develop effective quality control processes
  • Devise and review specifications for products or processes
  • Ensure adherence to Epsilon compliance framework (ISO 27001, Cybersecurity fundamentals, Risk Management, etc)
  • Oversee all operational procedures to identify deviations from quality standards
  • Development and management of appropriate governance structure
  • Keep accurate documentation and perform statistical analysis where required
  • Solicit feedback from customers, employees to assess whether their requirements are met
  • Submit detailed reports to appropriate executives
  • As part of continuous improvement initiative, he/she consistently identifies opportunities for improvement and develop new efficient procedures

Job Requirements
  • Proven experience as a quality manager
  • Conscientious and responsible
  • Has a keen eye for detail and a results-driven approach
  • Possess outstanding communication skills
  • Excellent organisational and leadership skills
  • Proficient in MS Office
  • In-depth understanding of quality control procedures and relevant legal standards
  • Excellent math abilities and working knowledge of data analysis/statistical methods
  • BSc/ Ba in business administration or relevant field
  • Certification of quality control is a strong advantage (ISO 9000 etc.)
  • Previous experience of working in a similar role in a fast-paced, agile environment, ideally within the Telecommunications industry
  • A background in ISO management systems and experience of knowledge of ISO 9001 or similar quality standard
  • Excellent communication skills with the ability to influence and inspire colleagues across all levels of the organization
  • Professional certified practitioners preferred