Provisioning Engineer (Bulgaria)


Overall Purpose of Job
The incumbent is responsible for the provisioning of Ethernet, Internet Protocol (IP) and Synchronous Digital Hierarchy(SDH) related services and ensures circuits are built in accordance with the highest standards. The individual will require to have a full understanding of the network to deliver the service in the most efficient manner while supporting other important functions such as capacity check approval, service cancellation, and cascading the knowledge to other team members.

Key Responsibilities
1. Manage IP/Ethernet/Voice provisioning tickets 
  • Target to meet 100% provisioning completion of Ethernet / IP / SDH orders
  • Work with Provisioning Engineers globally to cover the orders of all regions
  • Update provision records and database maintenance
  • Service Cancellation for Ethernet / IP / SDH
  • Achieve earlier provisioning lead time
  • Ensure provisioning process is followed accordingly by using the best network routes available
  • Provisioning according to the network planning and guidance provided
  • Escalate issues affecting the provisioning of orders
  • Provide positions/denmarks tp service delivery management (SDM) within 24hrs of assignment opening
2. Support 
  • Provide assistance to Field Teams for Ethernet / IP / SDH service testing and implementation
  • Able to deliver urgent/expedite task within the given timeline
  • Cross-train team members on Ethernet / IP / SDH Provisioning
3. Capacity support & Capacity Reporting  
  • Ethernet / IP / SDH Capacity monitoring
  • Approve capacity request for Ethernet / IP / SDH within 48hrs of request made
  • Support pre-sales and solutions team for capacity request
4. Communication  
  • Liaise with Planning, Service Delivery, Pre-sales/Solution and supplier's teams
  • Maintaining effective communication and respond to Service Management Centre (SMC) queries
  • Provide inputs to improve the existing process that will benefit the team and company in general 

Job Requirements
  • Bachelor's degree in electrical engineering or computer science
  • More than 5 years of experience in network architecture and technology planning for SDH, Ethernet and/or Internet Protocol (IP) networks in carrier and enterprise service provider environment.
  • Experience in control Switch, Media Gateways, SIP, MGCP/H.248, Voice Compression/Decompression, SIGTRAN (M2PA/M3UA), SS7 Signaling Session Border Controllers (SBCs), VPN/IPSEC, Dynamic routing protocols BGP, OSPF.
  • Good understanding of L2 network and services based on MEF standards is highly desirable (ELINE, ELAN, E-TREE, IEEE 801.1Q, QinQ, MEN / CE Y.1731, GVRP, STP, ERPS).
  • Good 5. Good understanding of the design methodologies and protocols used by service providers to build converged IP networks including IS-IS, OSPF, BGP, MPLS, LDP, RSVP, L2/L3 VPN, TDM Traffic Engineering, IPSec +GRE.
  • Cisco CCNP and MEF CECP certificate would be an added advantage.
  • Ability to learn new technologies, troubleshoot Internet Protocol (IP) and Ethernet services/networks.
  • Strong analytical and problem-solving skills, with an ability to assimilate, analyse and correlate data from various network monitoring system, application and security devices, logs and alerts.
  • Strong interpersonal skills to work with internal team members