IT Infrastructure Manager


Overall Purpose of Job
As the manager of IT, you will be responsible for Epsilon IT estate and it’s day-to-day functionality including Internal WAN & LAN, Desktop’s, laptops, phones, applications, systems, access, etc. basically, end to end Technical IT support for the Epsilon offices. Responsibilities include system administration, change management, engineering, provisioning, operations and support, maintenance, research and development.
You will also engage and work closely with managers and end-users to improve overall IT services in the business. This includes project development and management where needed; refresh upgrades (Network or System), legacy replacement, new technologies, internal process & ways of working etc.

Key Responsibilities
  • Management of IT team of engineers (internal & external)
  • Maintain the relevant internal IT service levels in line with SLA expectations
  • Maintaining a full and detailed inventory of the Epsilon IT/Internal WAN estate
  • Maintenance of Epsilon IT estate and associated service levels (Internal WAN & Systems)
  • Responsibility for end-user support, troubleshooting, Network hardware and software issues.
  • Configuration and deployment of new users’ equipment and accounts.
  • Management and maintenance of required infrastructure/internal network support tasks including daily servers’ health check, backups/restore, Network changes, firewalls etc. Including documenting configuration, development of procedures where needed.
  • Ensure required backups are maintained in line with required SLA’s.
  • Ensure all IT equipment is properly controlled and documented.
  • Develop areas for continual operational or technical improvement, aligned to market developments/industry norms as applicable to Epsilons’ business

Job Requirements
  • Bachelor’s degree in IT Computer and Network Technology
  • Minimum 5 years’ experience in an enterprise-level IT management role, ideally Telecoms or related sector
  • Solid hands-on experience in Internal WAN management, Wintel system, Linux, Active Directory, VM ESX server, Office 365, Enterprise Backup & Anti-Virus.
  • Experience in all common user system environments would be an added advantage.
  • Good communication and interpersonal skills
  • Pro-active approach to work with strong prioritization, planning & problem-solving skills
  • Able to meet deadlines in a fast-paced environment