Administrator, Carrier Relations

Sofia, Bulgaria

Overall Purpose of Job
The purpose of this role is to provide solid administrative support to the Carrier Relations, Sales & Services team, with a focus on managing external data centre services and local access services with major vendors.

This role reports to Manager, Carrier Relations APAC

Key responsibilities
  • Procurement of third-party data centre services (i.e. cabling & cross connection, footprint, rack space, power KVA)
  • Own the process of invoice validation and dispute management by working closely with Epsilon Finance team and other Epsilon Suppliers.
  • Manage timely orders processing new and cancellation orders
  • Support Local Access procurement team with sourcing local access services in the region, function as back up, as an overflow for existing team members
  • Act upon ad-hoc request from Engineering and Service Delivery stakeholders to order specified Cross-Connect Cabling
  • Management of Purchase Orders and their internal approval and timely delivery of new services ordered.
  • Ensure supplier invoices are validated against installed base and ensure correct payments are made timely, in cooperation with finance team.
  • Updating internal databases & systems for procurement and finance records
  • Answering queries from Epsilon stakeholders (engineers, service delivery etc)
  • Involvement in ad hoc projects as they arise eg. Assisting in decommissioning of POPs, updating and improving internal systems and processes.
  • To cover the core working hours for global entities between the two people. At least one administrator needs to be working in the office from 8am to 8pm.

  • Background in procurement or coordinator role ideally with IT or Telecoms products
  • Able to multitask with various administrative tasks at once
  • Strong, confident communication skills both verbally and written
  • Flexibility regarding working hours – able to share hours with a colleague to ensure the office is covered between 8am and 8pm
  • Able to work across time zones in a multi-cultural environment
  • Organised, diligent, accurate and conscientious
  • Supportive and cooperative nature
  • Systematic & Detail oriented
  • Desire to take on more responsibility e.g. to get involved in contract negotiations, be the local point of access for the carrier relations department.