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YOUR ETHERNET WILL BE INFINY-ENABLED
FREQUENTLY ASKED QUESTIONS
What is Infiny by Epsilon? 
Infiny by Epsilon is a comprehensive platform for procuring and managing on-demand voice, data and local access services. It offers partners a web and API-enabled approach to global connectivity that delivers flexible, scalable and high-performance networking from a single unified platform. You can learn more about our on-demand connectivity by clicking HERE


Why is Epsilon enabling our customers like yourself to Infiny?
We are always finding new ways to simplify how our customers connect and optimise their applications and services. We're bringing on-demand connectivity to an increasing number of solutions so that you can have greater control over services and deliver solutions with new agility. 


What are the services that will be affected?
All new Ethernet Virtual Private Line (EVPLINE) and Ethernet Private Line (EPLINE) services across our network will be successfully migrated to ordering via Infiny's CloudLX module with effect from 1st March 2018. 


What is the service impact on my existing services?
There will be no impact on your current services. This is applicable only to all new Ethernet procurement on our network from 1st March 2018.


Can I view my existing services on Infiny? 
You'll not be able to view your existing services on Infiny. This is applicable only to all new Ethernet procurement on our network from 1st March 2018.


How do I benefit from Infiny? 
Infiny benefits you and your businesses in several ways: 
  • Faster Procurement - We have removed the friction from offline ordering to give you fast and easy access to global Ethernet services 
  • Increased Visibility - You can monitor and manage your services 24/7 with end-to-end network analytics that ensure optimised performance  
  • Self-service - You gain new contol over your Ethernet services via our web-based portal and Infiny iOS and Android apps
  • World-leading Cloud and Internet Exchange Providers - Infiny provides direct connectivity to Alibaba Cloud, Amazon Web Services, Mircrosoft Azure, Google Cloud Platform and a range of leading Internet Exchanges for direct peering


What services can I procure via the CloudLX module on the Infiny platform? 
You can use the self-service platform to procure local, regional and global Port-to-Port, Port-to-Cloud, Port-to-Internet Exchange, EVPLINE and EPLINE Ethernet services.


Is Infiny by Epsilon a secured platform?
Infiny by Epsilon is a secure ordering portal. It uses OAuth2.0 framework, the industry standard protocal for authorisation.


What currencies does Infiny support/operate with? 
Infiny by Epsilon is set to USD, however, customers have the flexiblity to change the currency to EUR, GBP and SGD.


Can I pay by credit card? 
No, you will need to create an account with Epsilon. All Infiny services are billed in arrears (at month-end).


How do I set up an account?
To set up an account, please visit www.infiny.cloud


Where can I find a user guide for Infiny by Epsilon? 
You can find our Infiny online user-guide by following this link infiny.cloud/user-guide If you have more questions, you can reach us at info@epsilontel.com


Can I schedule a demo to learn more about the platform? 
To schedule a demo, please contact either your account manager or a member of our team at infinydemo@epsilontel.com


How do customers get support? 
Epsilon's 24/7 Service Management Centre supports all Infiny queries and issues. Support tickets can be raised via the Infiny portal and over the phone or email .